Mission and values
Our mission
At Leek United we are committed to making sure that each and every customer enjoys advice and service of such quality that it sets us apart from our competitors. As a customer for financial services, your choice in the market is almost without limit and we know we must excel in what we do for you.
It is our mission to excel in meeting the financial needs of a growing membership by providing high quality, competitive products and outstanding customer service.
It is our mission to excel in meeting the financial needs of a growing membership by providing high quality, competitive products and outstanding customer service.
Our values
We have established some guiding principles which set the standards for how we will achieve our mission.
Members
We put members first – and we will always listen and respond to their needs.
Professional Service
We aim to provide the highest quality service through our head office, branch network and other channels always focusing on the individual needs of each customer.
Staff
We will work to create a caring, challenging and productive team environment in which everyone is encouraged to contribute to the Society’s business objectives.
Mutuality
The way we run the business will clearly demonstrate the benefits of mutuality for our members and for the local communities which we serve.
Fairness
We will act with fairness and honesty in all our dealings with customers and staff.
Fairness – our promise to every customer
Fairness in all we do is a key principle for a mutual building society like Leek United. This means that in all our dealings with you, we aim to treat you fairly by:
- being open and transparent
- doing what we say we will
- always being accessible
- being competent and diligent
- listening to what you have to say
- putting things right quickly if we make a mistake
In order to fulfil these aims, we need you to help us by telling us how well we are doing. Please click here to use the feedback link and feel free to give us your comments.
Fairness – our promise to every customer
Fairness in all we do is a key principle for a mutual building society like Leek United. This means that in all our dealings with you, we aim to treat you fairly by:
- being open and transparent
- doing what we say we will
- always being accessible
- being competent and diligent
- listening to what you have to say
- putting things right quickly if we make a mistake
In order to fulfil these aims, we need you to help us by telling us how well we are doing. Please click here to use the feedback link and feel free to give us your comments.
Value for money
We will manage our business prudently and efficiently to ensure we always offer competitive, value for money products.